Returns & Exchanges

At The Essence Vault, we want you to be completely satisfied with your fragrance; if you are not happy with your purchase, you can return your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the fragrance in its original packaging, ensuring the bottle is tightly sealed to prevent leaking during transit.

• 3.
  Affix Shipping Label

  Download and print your prepaid return shipping label from the portal and attach it clearly to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.